Frequently Asked Questions

The answer is no. We only sell unique prints and once you have bought a print, it is removed automatically from the platform and cannot be bought by anyone else. The license extends to three years and during that time, the print is yours to use as you wish. Once expired, the license is reversed back to the designer.

Once you've clicked "buy" on a print, it is moved to your shopping cart. Click on the cart up in the right corner and from there you can proceed to check-out.

Once the payment has been processed, the file is available for instant download under "My Account - Downloads". Click "Download" and the file is downloaded to your computer. If you haven't chosen a specific place for the file to be saved on your computer, you should be able to find it in the "Downloads" folder.

Start with checking what file type the print is. The prints are made in either Illustrator (vector graphics) or Photoshop (pixel graphics). Choose the right software to open the file; Illustrator for .ai and Photoshop for .psd.

If you're still having problems opening the file, get in tough with us and we will help you as soon as we can: info@thepatternagency.se 

When the purchase has been processed, the rights of use are licensed by the designer during 3 years, please see our user terms for more information. This means that you can use and make changes to the print during this period of time. In the detailed information on each print on the platform, the designer has specified whether their name can be used in association to the print.

If you wish to continue using the print after 3 years, get in touch with us and we will arrange to extend the license agreement with the designer. After the initial license period has passed, the right of use is returned to the designer and they have the right to sell the print to another customer.

Please note that the copyright always remains with the designer.

Once purchased, the right of use of the pattern is licensed to your company during 3 years by the designer. This means that you are allowed to adopt the pattern as you see fit. For more information, see our User terms.

This depend entirely on the speed of you internet connection; larger files take longer than smaller files. Should you experience problems with your download or your file, please send us an e-mail to info@thepatternagency.se and we'll try and help out as soon as possible. info@thepatternagency.se we will help you as soon as we can.

Send an e-mail to info@thepatternagency.se and we'll get back to you as soon as possible.

We personally vet all new applications to the platform. All registered companies are required to have a credit score. The Pattern Agency is mainly targeting the creative industry.

Payment & Purchase

All payments are made by card and are handled by our certified partner Stripe.

We do not give refunds. Should the file turn out to be corrupted or for some reason cannot be opened (please see section above), please get in touch with us at info@thepatternagency.se and we will help you as soon as we can.